Technical Support Specialist for ENOVIA PLM Solutions
3 days ago
Job Summary
We are seeking a highly motivated Technical Support Specialist to join our team at GoEngineer Inc. This role is primarily responsible for providing top-notch technical support to our customers using ENOVIA PLM solutions.
Key Responsibilities:
- Manage incoming ticket queues and investigate customer issues in a timely manner.
- Provide troubleshooting sessions and conduct technical research to resolve customer problems.
- Create and monitor Support Requests through Dassault Systemes.
- Collaborate with peers to resolve complex technical issues.
- Perform other duties as assigned by the supervisor.
Requirements:
SKILLS AND QUALIFICATIONS:
- CAD/CAM/PDM/PLM software awareness and industry knowledge.
- Experience with ENOVIA, 3DEXPERIENCE, and other Dassault Systèmes software.
- Knowledge of competitive software (PTC, Siemens, Autodesk, etc.).
- Ability to convey technical concepts to a diverse audience.
- Highly motivated and passionate about new technology.
- Excellent written and verbal communication skills.
- Self-motivated, creative, and proactive approach to problem-solving.
Salary and Benefits:
This full-time position offers a competitive base pay range of $85,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package that includes health insurance, 401(k) plan, PTO, and more.
About Us:
At GoEngineer, we value our employees and strive to create a welcoming and inclusive work environment. We celebrate individuality and promote professional growth and development.
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