IT Support Specialist

4 weeks ago


Moore, United States Tekfortune Inc Full time

Job Title: Desktop Support Specialist

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our enterprise users.

Key Responsibilities:

  • Provide deskside support experience to enterprise users
  • Report to the Deskside Support Lead
  • Good customer handling skills and act as a single point of contact
  • Awareness of ITIL processes and adherence to reporting
  • Handling tickets and requests to troubleshoot reported problems and take necessary steps to resolve them
  • Troubleshooting technical issues
  • Ensuring processes are adhered to
  • Building and configuring PCs and laptops, as well as loading software
  • Setting up applications like Outlook, Wi-Fi, VPN, and Backup
  • Setting up and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices
  • Tracking work tickets on ITIL-based ticketing systems like Service Now and Remedy
  • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues
  • Performing repairs on computers, laptops, printers, and other authorized peripheral equipment
  • Improving and maintaining customer and employee satisfaction
  • Performing asset inventory activities as needed
  • Creating documentation for processes and procedures
  • Break-fix, troubleshooting, and resolving software issues
  • Reimaging computers/hard drives
  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis

Requirements:

  • Minimum 4 years of hands-on experience as deskside/onsite support/local IT engineer
  • Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong desktop support knowledge, including hardware, software, and networking concepts
  • Strong skills in desktops, workstations, notebooks, and printers and handhelds
  • Troubleshooting and assisting end users with mobile device setup, activations, and performance issues
  • Strong customer service skills
  • Strong written and verbal communication skills


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