Government Account Executive

6 days ago

New York, New York, United States T-Mobile Full time

Job Overview

The Account Executive, Government position at T-Mobile focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities include selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while driving customer retention activity. As an Account Executive, performance is evaluated on the ability to meet sales expectations and maintain a high level of job performance through various metrics focused on building the business.

Key Responsibilities

  • New Sales activities: Utilize contact lists to call leads to generate sales opportunities, exceed monthly sales, renewal, and churn target goals, welcome customers to T-Mobile, review service agreements, answer questions regarding service, and probe for additional business.
  • Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase the customer base, complete customer account maintenance resulting from account reviews, provide account analysis to determine up-sell and renewal offers, monitor and resolve customer issues, track individual account activity and results.
  • Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information, accuracy and efficiency in data entry required.
  • Successfully completes continuous training to maintain knowledge of products, services, and sales approaches, uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.
  • Attains productivity and sales goals based on targeted metrics, meets/exceeds all departmental goals and business objectives.
  • Demonstrates positive and cooperative behavior with customers and coworkers, demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
  • Disburses adjustments and credits as appropriate within established limits and criteria.
  • Also responsible for other Duties/Projects as assigned by business management as needed.

Requirements

  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Selling to Government (State and Local) accounts (Required)
  • Less than 2 years Extensive customer service experience (Preferred)
  • Less than 2 years Business markets sales experience (Preferred)
  • Less than 2 years Wireless industry sales experience (Preferred)
  • Less than 2 years Telesales or technical sales experience (Preferred)

Knowledge, Skills and Abilities

  • Customer Satisfaction (Required)
  • Sales (Required)
  • Attention To Detail (Required)
  • Communication (Required)
  • Presentation (Required)
  • Problem Solving (Required)
  • Analysis (Required)
  • Customer Service (Preferred)
  • Microsoft Excel (Preferred)
  • Technical Sales (Preferred)
  • Inside Sales (Preferred)

Licenses and Certifications

  • At least 18 years of age
  • Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range

$104,400 - $188,400, inclusive of target incentives

Base Pay Range

$62,640 - $113,040

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Career Growth

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent Acquisition

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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