Customer Service Representative
6 days ago
Job Summary
The Customer Service Representative will be responsible for providing exceptional customer service and support to our customers. This role will involve developing and maintaining relationships with customers, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service and support to customers via phone, email, and in-person
- Respond to customer inquiries and resolve customer complaints in a timely and professional manner
- Develop and maintain relationships with customers to increase customer satisfaction and loyalty
- Collaborate with internal teams to resolve customer issues and improve customer experience
- Maintain accurate records of customer interactions and resolve customer complaints in a timely and professional manner
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Ability to maintain confidentiality and handle sensitive information
Working Conditions
The Customer Service Representative will work in a fast-paced environment and will be required to sit for long periods of time. The ideal candidate will be able to work in a team environment and will have excellent communication and interpersonal skills.
Performance Measurements
The performance of the Customer Service Representative will be measured based on customer satisfaction, resolution rate, and quality of service provided.
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