Highly Skilled Central Scheduling Professional

3 days ago

Brewster, New York, United States Optum Full time

Optum Job Opportunity Overview

We are seeking a highly skilled Central Scheduler to join our team at Optum in the Tri-State region. As a Central Scheduler, you will play a crucial role in coordinating patient appointments and procedures, ensuring seamless communication with healthcare providers, and maintaining accurate records.

About the Role

The Central Scheduler is responsible for completing set processes and protocols, working collaboratively with the care team to support the organization's vision and mission, delivering exceptional customer service, and adhering to Lean processes. This position requires strong organizational and time management skills, as well as excellent verbal and written communication skills.

Key Responsibilities

  • Schedule appointments and procedures efficiently and effectively.
  • Maintain accurate and up-to-date patient information using an electronic medical record system.
  • Utilize Excel spreadsheets to track medication inventories.
  • Answer incoming and outgoing telephone calls from specialty pharmacies, providing clarification on prescriptions and obtaining delivery dates.
  • Adhere to standards identified via Sparq regarding Optum Employee Policies.
  • Work cohesively with fellow employees to achieve specific team goals.
  • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care.
  • Assure the continuity of care through scheduling and tracking systems.
  • Provide effective communication to patient / family team members and other health care professionals.
  • Comply with administrative policies to ensure quality of care.

What We Offer

We offer a competitive hourly salary range of $16.00 to $28.27 per hour for this role. In addition to your salary, we provide benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. All benefits are subject to eligibility requirements.

Requirements

  • High School Diploma / GED (or higher)
  • 2+ years of experience in a fast-paced complex healthcare environment
  • Advanced level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)

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