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Customer Service Representative
1 month ago
Set up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and request corrections as necessary
About the Role:
This role is responsible for providing exceptional customer service to American Airlines members. The successful candidate will have excellent communication skills and be able to work in a fast-paced environment. If you are a detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.
What You'll Do:
Set up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and request corrections as necessary
Requirements:
Excellent communication skills
Ability to work in a fast-paced environment
Detail-oriented and organized
Ability to provide exceptional customer service
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
