Business Development Relationship Manager

7 days ago


Le Mans, Pays de la Loire, United States Coca-Cola Company Full time
Job Overview

We are seeking a highly skilled Business Development Relationship Manager to join our team at the Coca-Cola Company.

About the Role

This is a Monday-Friday position with some weekends required depending on business needs. The salary for this role is estimated to be around $80,000 per year, based on industry standards and location.

Key Responsibilities
  1. Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving issues, educating restaurant teams on new programs, and acting as a trusted advisor and brand ambassador.
  2. Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
  3. Schedule restaurant visits and conduct restaurant location delivery observations prioritizing restaurant visit with lowest service levels (delivery on-time metric and deliver accuracy metric).
  4. Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers.
  5. Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules.
  6. Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries.
What We Offer

As a Business Development Relationship Manager at the Coca-Cola Company, you will have the opportunity to work in a dynamic and fast-paced environment, developing strong relationships with customers and driving business growth.



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