Carwash Operations Director
6 days ago
We are a renowned car wash company hiring for our Manager Training and Development Program in the Kansas City Area. This program offers an excellent opportunity to learn business management skills while working in a fast-paced outdoor environment.
Job DescriptionThe Carwash Manager oversees operations at Waterway Carwash, leading a team to deliver exceptional customer service while managing daily store activities. Key responsibilities include providing excellent customer service, leading by example, identifying and addressing customer concerns, maintaining a safe and clean environment, managing daily operations, coordinating staff, and ensuring high service standards.
Responsibilities:- Provide excellent customer service: greet customers positively, identify needs, sell services, address concerns, build satisfaction, repeat business, and loyalty.
- Maintain a safe, clean, and organized environment: ensure a positive visit for every customer, including outside areas such as gas pump islands, payment terminals, entrances to tunnels, and customer waiting areas.
- Manage daily operations: coordinate store production, plan and execute tasks, adjust staff based on demand, ensure store opening and closing procedures, complete administrative tasks punctually and accurately, respond to customer and employee concerns, troubleshoot equipment breakdowns, monitor and manage store inventories, complete regular audits, and ensure appearance and safety standards.
- Lead, manage, and supervise employees: provide daily direction and coaching, coach, mentor, and develop employees, create and maintain a positive work environment, perform other safety, cleaning, and maintenance tasks, be trained to perform essential functions of all hourly positions, support and enforce company policies, and report any damage or injury in a timely manner.
To be successful in this role, you must have a current and valid driver's license, an associate's degree or above, or at least 2 years' experience in supervisory or management roles, professional sales, or military leadership. You must also be available to work a retail schedule, at least 16 years old, authorized to work in the US, and not require sponsorship now or in the future.
BenefitsWe offer competitive compensation, paid time off (up to 12 days earned in the first year), medical benefits, long-term investment matching program, college tuition assistance program, generous referral bonus program, casual uniforms, free car washes, fuel discounts, and opportunities for career advancement.
LocationThis role is located in one of our four Kansas City area locations: Leawood, Overland Park North, Overland Park South, or State Line/KC MO.
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