Bakery Team Member
4 weeks ago
As a Bakery Team Member at Kroger, you will be responsible for creating an exceptional customer experience through exceptional service and maintaining a safe and clean environment. You will assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards.
Key Responsibilities
- Provide outstanding customer service by answering questions and making product recommendations.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, sign, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customers.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Adhere to all local, state, and federal health and civil code regulations.
- Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
- Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Qualifications
- Any retail experience.
- Any bakery/cake decorating experience.
- Ability to handle stressful situations.
- Knowledge of basic math.
- Effective communication skills.
About Us
Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other. With a focus on food at the heart of it all, we strive to provide the ingredients you need to create your own recipe for success at work and in life.
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