Behavioral Health Intake Specialist
4 weeks ago
About the Job:
The Intake Coordinator provides a single point of entry for in-patient intake at Johnstown Heights Behavioral Health. Key responsibilities include phone triage, addressing requests for services, and performing patient call backs. The Intake Coordinator also documents all call activities, answers inquiry calls about hospital services and bed availability, and performs pre-registration. Additionally, they collect pertinent data, verify insurance eligibility, and coordinate with the insurance company. The role involves facilitating and coordinating assessment and/or intake to facility services when appropriate, maintaining communication between the organization and patient referrals and family, and providing information and referral services for internal and external customers.
Roles and Responsibilities:
Essential Functions:
- Conducts pre-admission screenings and schedules assessments.
- Works closely with business office, nursing, and clinical staff as well as external parties to ensure timely admission of patients.
- Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
- Provides ongoing communications with referral sources concerning the status of patients referred into the program.
- Provides clerical support to admissions, including collating admission folders, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.
Education/Experience/Skill Requirements:
- High school diploma or equivalent required. Bachelor's degree in social work, psychology, counseling, or other related field preferred.
- One or more years' experience in healthcare admissions required, preferably in the mental health or substance use disorder field.
- Experience in patient assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
- Knowledge of community resources.
- Outstanding interpersonal and interviewing and assessment skills, with skill in telephone etiquette and paging procedures.
Licenses/Designations/Certifications:
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility requirements.
Why Johnstown Heights Behavioral Health?
Johnstown Heights Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Johnstown Heights Behavioral Health is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.
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