Front of House Ambassador

7 days ago


New London, Connecticut, United States Michael Jordan's Steakhouse Full time

We are seeking a highly skilled and experienced Front of House Ambassador to join our team at Michael Jordan's Steakhouse.

Job Summary

The Front of House Ambassador is responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities
  • Greet guests upon arrival and ensure they have an exceptional dining experience.
  • Answer telephone communications and take reservations in a timely and professional manner.
  • Maintain accurate waiting lists and alert guests when their table is available.
  • Process transactions according to established policies and procedures.
  • Complete all opening/closing paperwork and perform side-work as required.
  • This role may involve processing take-out orders and practicing selling-up techniques.
Requirements
  • At least 18 years of age.
  • High school education or equivalent.
  • 1-2 years of experience in a similar role.
  • Basic computer skills.
  • Able to deal with guests in a professional manner while maintaining a composed demeanor in high-stress situations.
Benefits
  • Generous Paid Vacation (up to 40 hours in the first year).
  • Paid Sick Leave.
  • Premium holiday pay.
  • Dining Discount and Family Meal.
  • Medical, Dental, and Vision insurances (must average 30 hours/week).

Please note that this role requires frequent long periods of standing and walking. Ability to lift and carry objects weighing up to 20 pounds on a regular basis.

The estimated salary for this position is $50,000 - $60,000 per year, depending on experience.



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