Director, Product Payments Optimization

3 weeks ago

Plano, Texas, United States Zelis Healthcare Full time
Job Description

We are seeking a highly skilled leader to play a critical role in executing go-to-market activities across multiple priorities on the Payments Optimization product roadmap. The ideal candidate will have a deep understanding of the healthcare payment ecosystem and communication products. This person should have a strong business acumen and a successful track record of leading and coaching product team members to deliver on most important tasks (MITs).

Responsibilities:

  • Lead a team and execute the vision, strategy, and roadmap across current and future products across the healthcare journey between payers, providers, and members.
  • Provide product management throughout the product development and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth.
  • Support a customer-first product vision, strategy, and roadmap.
  • Plan initiatives in the feature roadmap and lifecycle, from ideation to support.
  • Collaborate with cross-functional teams to implement, rollout, and measure meaningful features.
  • Directly and indirectly oversee the product backlog and coordinate with other teams to deliver customer value.
  • Conduct market research and engage with industry stakeholders to understand market trends, customer needs, and competitive landscapes.
  • Gather and analyze customer insights to drive product innovations, collaborating closely with customers to understand specific requirements.
  • Directly and indirectly drive Go-to-market activities for successful product launches.
  • This is a highly cross-functional role and will work closely with engineering, sales, account management, marketing, client services, finance, treasury, accounting, and learning & development teams.

Requirements:
  • Proven experience in leading direct reports and fostering team growth and development.
  • Product experience in Payments/banking/fintech industry, including a detailed understanding of money movement in all forms and various channels between financial institutions.
  • Experience in healthcare industry is a plus, including a detailed understanding of healthcare claims and enrollment data and how it translates to produce client materials, both printed and electronic.
  • Strong strategic thinker who is able to understand the organizational goals and can use technology, project management, and PMO leadership experience to accomplish these goals.
  • Experience leading mission-critical programs that involve significant business change and organizational transformation.
  • Experience with developing, implementing, and monitoring process improvement initiatives, project management frameworks, and methodologies.
  • Intermediate-Expert data manipulation skills; ability to perform SQL database queries a plus.
  • Ability to understand and utilize web-based applications for project management and client business-to-business applications.
  • Experience with Agile, Scrum, and Kanban development methodologies and related tools a plus.
  • Strong ability to identify and resolve/mitigate issues or risks associated with various projects.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers, executives, and cross-functional teams.
  • Proven track record of creating and delivering presentations to senior-level leadership.

About Zelis Healthcare

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

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