Boat Stabilization Support Specialist

3 days ago


North Fort Myers, Florida, United States Seakeeper Inc Full time

**Job Overview**

We are seeking a highly skilled Product Support Manager to join our team at Seakeeper Inc. As a Product Support Manager, you will play a crucial role in providing exceptional customer support and leading our product support team.

**Key Responsibilities**

  • Customer Support: Assist customers with product-related issues, provide solutions, and ensure timely resolution.
  • Team Leadership: Lead and develop a team of Product Support Representatives, define processes, and procedures to ensure excellent customer support.
  • Inquiry Management: Respond to customer, OEM, and dealer inquiries through various communication channels in a professional and timely manner.
  • Feedback Collection: Collect and prioritize product-related feedback from service case data and collaborate with internal teams to drive improvement.
  • Troubleshooting Tools: Develop technical troubleshooting tools and solutions for internal teams, OEMs, dealers, and end-users.
  • Product Validation: Work closely with the product development engineering team to validate product operation, maintenance, and repair.
  • Data Management: Record case data in NetSuite, manage follow-up, document product trends, and drive warranty processes.

**Requirements**

  • Technical Expertise**: 5+ years of experience in an engineering or technical support role within the marine industry, with a focus on CANbus communications, NMEA standards, and recreational marine electronics.
  • Education**: Bachelor's degree in engineering or a related field.
  • Communication Skills**: Strong verbal and written communication skills, with the ability to work effectively with diverse stakeholders.
  • Time Management**: Superior time management, multitasking, organizational, and prioritization skills.

**Why Join Us?**

At Seakeeper Inc., we offer a dynamic work environment where innovation and teamwork thrive. Our employees enjoy competitive salaries, opportunities for growth and development, and a collaborative culture that values diversity and inclusion.

**Location**: This position is based in our Ft. Myers, FL office, with occasional travel required.

**Salary Range**: $120,000 - $150,000 per year, depending on experience.



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