Customer Relationship Business Analyst

1 day ago


Lakewood, Ohio, United States First Mutual Holding Company Full time

**Job Overview:**

We are seeking a highly skilled Customer Relationship Business Analyst to join our team at First Mutual Holding Company. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

**About the Role:

This is a full-time position that offers a competitive salary of $45,000 - $60,000 per year, depending on experience. In this role, you will work closely with our customers to understand their needs and provide personalized solutions to meet those needs.

**Key Responsibilities:

  • Provide information and resolve problems for customers via various delivery channels
  • Facilitate first contact answers and solutions for in-depth customer questions and issues
  • Document all instances of customer contact into the CRM system
  • Cross-sell products to existing customers by assessing their total relationship and recommending new products/services

**Requirements:**

  • Bachelor's degree or equivalent experience required
  • 2+ years of banking experience required
  • Proficient in typing and ten key required
  • Proficiency in MS Office [Outlook, Excel, Word] or similar software required


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