Field Operations Engineer

18 hours ago


Fort Lauderdale, Florida, United States Rekor Systems Inc Full time
Job Title: Field Operations Engineer

Rekor Systems, Inc. is a leading provider of intelligent infrastructure solutions for public safety, transportation management, and urban mobility markets. We are seeking a highly skilled Field Operations Engineer to join our team.

Job Summary

The Field Operations Engineer will play a critical role in deploying and maintaining our artificial intelligence infrastructure solutions. This includes installation and maintenance of company hardware and software products, managing inventory, and providing customer support.

Key Responsibilities
  • Manage client relationships through the implementation and support process
  • Write and update documentation and other content for customers based on feedback
  • Confirm that the hardware meets customer requirements for effective performance
  • Responsible for timely response to inbound phone and email support inquiries
  • Appropriately escalate questions and concerns to the management team
  • Coordinate on-site visits with vendors and customers as required
  • Monitor inbound support tickets and promptly respond to assigned field tickets according to contractual customer service level agreements
  • Provide technical support (both remote and on-site) of Rekor hardware systems and software applications including advanced troubleshooting of computer software, hardware & electronics
Requirements
  • High school diploma or GED. Associate's or Bachelor's degree in Information Technology or related field preferred
  • Experience working with IP-based cameras
  • Solid computer & electronics technical background with understanding and hands-on experience with tools such as multimeters, ethernet cable testers, POE switches, modems, & power injectors
  • Advanced knowledge of network, telephony, and wireless technology
  • Experience with the physical installation of camera systems
  • Ability to travel domestically 100%
Preferred Qualifications
  • Desire to grow your knowledge in SaaS products and Linux
  • Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
  • Ability to manage multiple complicated and evolving projects
  • Proven experience implementing software solutions across multiple architectures
  • Strong interpersonal skills including verbal and written
  • Willingness to go above and beyond the minimum requirements
  • Fundamental knowledge of software, servers, and networking
  • Previous experience using a CRM tool
  • License Plate Recognition Experience a plus
  • CJIS Certification a plus
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects weighing up to 60 pounds and occasionally lift or move objects weighing up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rekor Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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