Front Desk Ambassador

14 hours ago


Palm Desert, California, United States Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality is a leading global hotel management company that operates over 1,550 hotels across 22 countries. We pride ourselves on delivering exceptional guest experiences and driving results through innovation and teamwork.

Why Join Our Team?

  • Opportunity to work with a dynamic and growing company
  • Competitive salary and benefits package
  • Professional development and growth opportunities
  • Collaborative and supportive work environment

Job Description

The Front Desk Agent will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This includes greeting and welcoming guests, processing room assignments, handling guest requests, and resolving any issues that may arise.

Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Process room assignments and handle guest requests efficiently
  • Assist with resolving guest complaints and concerns
  • Maintain accurate records and update guest information as needed
  • Work collaboratively with other departments to ensure seamless operations

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • 1-2 years of experience in a hotel front desk or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Compensation and Benefits

We offer a competitive salary range of $17-$20 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, short-term disability, life insurance, paid time off, and 401(k) retirement plan.


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