Sprinkler System Repair Specialist

6 days ago

Fort Worth, Texas, United States Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. At Johnson Controls, we're dedicated to innovation and excellence, and we're looking for talented professionals to join our team.

Job Summary:

We're currently seeking a skilled Sprinkler Service Technician to join our team. In this role, you'll be responsible for performing service and repairs on sprinkler systems for commercial, industrial, and residential applications.

Responsibilities:

  • Receive and respond to service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
  • Contact customer representatives and ascertain equipment/systems problems.
  • Perform service and repairs on sprinkler systems, including wet, dry, pre-action, deluge, and fire pumps.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
  • Exhibit effective customer service skills by consistently communicating with district staff and customers to ensure complete customer satisfaction.
  • Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
  • Participate in a scheduled on-call rotation.
  • Perform other duties as assigned.

Requirements:

  • 5+ years of documentation experience in the Fire Sprinkler/Suppression industry.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • High school diploma or equivalent required.
  • Ability to follow verbal and written instructions.
  • Ability to work independently or in a team environment.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Able to participate in an on-call rotation schedule.
  • Some overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.

What We Offer:

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including 401K, medical, dental, and vision care.
  • Extensive product and on-the-job/cross-training opportunities.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • Company vehicle, tools, and equipment provided to complete all jobs.
  • Scheduling and management support.
  • JCI Employee discount programs.

At Johnson Controls, we're committed to creating a culture that values your voice and ideas.

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