Technical Support Specialist
6 days ago
Delphi-US is a national recruiting firm based in Newport, Rhode Island. Our mission is to connect great people with great companies. We specialize in IT, Engineering, and Professional Staffing services for organizations of all sizes.
Job OverviewWe are seeking an experienced Technical Support Specialist to join our team. This role will be responsible for providing technical support and maintenance for desktops, laptops, mobile devices, network systems, and telecommunications equipment. The successful candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced environment.
The estimated salary range for this position is $ 65,000 - 80,000 per year, depending on experience. This is a full-time position based in Middletown, CT.
Key Responsibilities- Provide technical support and maintenance for desktops, laptops, mobile devices, network systems, and telecommunications equipment.
- Assist in developing long-term strategies and capacity planning to support business growth and meet service level agreements.
- Evaluate and recommend products for purchase to improve service delivery and reliability.
- Order technical specifications for purchasing of PCs, laptops, desktop hardware, and related products.
- Perform on-site analysis, diagnosis, and resolution of complex IT hardware/software problems, and recommend corrective solutions.
- Train and mentor IT staff on best practices and technology management.
- Associates degree or equivalent experience.
- Experience with customer service and help desk operations.
- Experience with IT hardware and software troubleshooting and repair.
At Delphi-US, we pride ourselves on our proprietary skill-based matching process that results in higher qualified submissions, increased interviews, and offer rates. Our team is friendly, professional, and dedicated to client expectations. We look forward to connecting you with your next career opportunity
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