Retail Store Key Holder

3 weeks ago


Seattle, Washington, United States Filson Full time

Retail Store Key Holder

At Filson, we have a rich heritage dating back to 1897 when C.C. Filson began equipping prospectors with durable tools and apparel designed for the most challenging environments. Today, we continue to uphold this legacy by providing exceptional products crafted from the finest materials available.

We understand that our success is driven by a dedicated team committed to innovation, excellence, and outstanding customer service. As we continue to grow, we are seeking individuals who embody these values and are eager to contribute to our mission.

Key Holder Responsibilities

As a Key Holder, you will play a pivotal role in guiding your team to reach new levels of success each day. Your responsibilities will include:

  • Identifying customer needs and serving as an outfitter, ensuring our guests are fully prepared for their adventures through exceptional product knowledge.
  • Assisting the Store Manager in the recruitment, selection, orientation, and training of store staff.
  • Providing constructive feedback to team members to foster a culture of open communication.
  • Implementing a training plan and offering real-time coaching to enhance key performance indicators.
  • Supporting marketing initiatives through in-store promotions, client outreach, and community engagement.
  • Compiling reports by gathering, analyzing, and summarizing relevant information.
  • Maintaining inventory levels to ensure the availability of merchandise and services.
  • Upholding Filson's Standards and Operating Procedures to ensure brand consistency.
  • Creating a safe and clean shopping environment for both employees and customers.
  • Driving a performance culture through effective customer service and sales strategies.
  • Enforcing company policies, programs, and procedures to support store operations.
  • Performing additional duties as assigned.

Qualifications

The ideal candidate will possess:

  • Exceptional sales skills and a strong customer service orientation.
  • A minimum of one year of experience in a leadership capacity.
  • The ability to utilize data for informed decision-making.
  • Experience in developing and nurturing talent.
  • A friendly demeanor and a service-oriented mindset.
  • Strong written and verbal communication abilities.
  • Proficiency in PC-based applications, including Word and Excel.
  • Availability to work weekends, holidays, and evenings.
  • A high school diploma or equivalent.
  • Must be at least 18 years old.

Physical Requirements

Candidates must be able to:

  • Lift and carry up to 30 pounds.
  • Reach overhead and pull items from shelves.
  • Bend, kneel, or stoop as needed.
  • Stand for extended periods.

Note: This job description is not exhaustive. Employees may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer, committed to creating a workplace free from discrimination. We ensure that all employment decisions are made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, disability, veteran status, genetic information, or any other characteristic protected by law.


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