Customer Experience Ambassador

7 days ago


Katy, Texas, United States Planet Fitness Inc. Full time

Job Overview

The Customer Experience Ambassador will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role is crucial in creating a positive member experience and contributing to the success of our fitness centers.

Key Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests, ensuring their needs are met and exceeding their expectations.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Take prospective members on tours and assist with new member sign-ups.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills and the ability to empathize and problem-solve.
  • Diplomacy and professionalism in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Compensation:

$10-$15 per hour

About Us

Planet Fitness Inc. is a leading fitness center franchise with over 2,000 locations across the United States, Canada, and other countries. We're committed to providing an affordable, high-quality fitness experience that inspires people to reach their goals. As a Customer Experience Ambassador, you'll be part of a team that's passionate about helping others achieve their fitness objectives.



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