Customer Experience Ambassador
7 days ago
Job Overview
The Customer Experience Ambassador will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role is crucial in creating a positive member experience and contributing to the success of our fitness centers.
Key Responsibilities:
- Provide exceptional customer service to members, prospective members, and guests, ensuring their needs are met and exceeding their expectations.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Take prospective members on tours and assist with new member sign-ups.
- Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills and the ability to empathize and problem-solve.
- Diplomacy and professionalism in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Compensation:
$10-$15 per hourAbout Us
Planet Fitness Inc. is a leading fitness center franchise with over 2,000 locations across the United States, Canada, and other countries. We're committed to providing an affordable, high-quality fitness experience that inspires people to reach their goals. As a Customer Experience Ambassador, you'll be part of a team that's passionate about helping others achieve their fitness objectives.
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