Customer Service Representative

1 month ago


High Ridge, Missouri, United States H&R Block Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our front-line team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Answering phone calls and greeting clients in a personalized and friendly manner
  • Matching clients with the best-suited tax professional for their needs
  • Scheduling clients according to their preferences
  • Ensuring all client needs are met during service
  • Maintaining office cleanliness and organization

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

About H&R Block

We are a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our team.



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