Access and Collections Coordinator

7 days ago


Holyoke, Massachusetts, United States Mount Holyoke College Full time
About Us

Mount Holyoke College is a liberal arts college located in South Hadley, Massachusetts. Our mission is to empower students to purposefully engage the world around them, connecting people with information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavors.

Job Description

This is a full-time, benefited position that requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for providing exceptional customer service to students, faculty, and staff at the Circulation Desk, responding to questions and resolving issues in a timely and professional manner.

Responsibilities
  1. Provide excellent customer service to students, faculty, and staff at the Circulation Desk.
  2. Work collaboratively with colleagues to maintain a welcoming, inclusive, and accessible environment in the library.
  3. Assist with training and evaluation of student workers.
  4. Process library bills and fines.
  5. Administer print and ebook library course reserves.
Requirements
  • Bachelor's degree required; master's degree preferred.
  • Two years of experience working in a customer-service role in a user-focused organization.
  • Excellent oral and written communication, organization, and problem-solving skills.
  • Ability to work effectively in a team environment and independently.
Salary and Benefits
  • Competitive salary range of $55,000 - $75,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings options.
Why Work Here?

Mt. Holyoke College offers a dynamic and supportive work environment, with a team of dedicated professionals who are passionate about empowering students to succeed.



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