Tax Office Manager

4 weeks ago


Newtown, Pennsylvania, United States H&R Block Full time
About the Role

We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service, leading daily activities, and ensuring the smooth operation of our tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to client service experience and quality standards
  • Serve as point of contact for onsite escalated client service concerns
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.


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