Urology Front Office Coordinator
3 weeks ago
As a key member of the urology team, the Patient Service Representative will be responsible for providing exceptional patient care and administrative support in the front office of the medical practice.
Responsibilities:
- Maintains patient satisfaction and participates as an engaged team member.
- Greets and directs patients and visitors according to established office protocols.
- Informs patients of delays in care and communicates schedule changes to physicians and staff as appropriate.
- Maintains and corrects environment for cleanliness and safety.
- Schedules appointments, registers demographic and billing information, and determines eligibility to accommodate patient care.
- Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
- Maintains medical records, prepares encounter forms, and distributes provider schedules.
- Determines and collects co-pays and deductibles from patients and requests payments of self-pay balances according to policies.
- Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis.
- Converts provider written description of diagnosis to appropriate ICD-9 code and posts charges and payments to patient accounts.
- Reviews and corrects rejected or denied claims and assists in collections of past due accounts.
- Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
- Makes calls to patients to remind them of pending appointments or communication from provider.
- Distributes mail and other communication to patients, providers, and staff.
- Determines eligibility and obtains authorization for services and schedules tests and appointments for referred services.
- Tracks referrals made for specified services and participates in quality initiatives and safety functions.
- Assists in identifying and ordering needed supplies and remains informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.
Requirements:
- High School Diploma or GED.
- One (1) year experience in a healthcare setting.
- Demonstrated PC skills and effective organization of multi-task role.
- Understanding of healthcare delivery and billing processes in the medical office.
- Ability to accurately record and interpret data and communicate effectively with patients and staff.
Working Relationships:
Works directly with patients and/or customers, works with internal/external customers, works with other healthcare professionals and staff, and works frequently with individuals at director level or above.
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