Director of Donor Engagement
3 weeks ago
About University of Massachusetts Amherst Foundation
The University of Massachusetts Amherst Foundation is a private 501(c)(3) nonprofit organization dedicated to raising philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations.
Located on the Amherst campus, the Foundation is a separately governed nonprofit organization with its own health, wellness, and retirement benefits.
The Director, Donor Relations will design a comprehensive program that delivers highly tailored and innovative donor communications and experiences, inclusive of message development, donor recognition, gift acknowledgments, endowment and impact reporting, donor and scholarship stewardship, and fund development and utilization.
The ideal candidate will bring five years of experience conceiving and implementing advancement communications and stewardship programs, ideally in complex institutional environments.
Key Responsibilities
- Develop communications and stewardship programs to ensure that donors feel informed, engaged, and celebrated.
- Ensure timely creation of delivery of all acknowledgment letters to donors.
- Provide careful stewardship of scholarship funds so donors are informed and have an opportunity to connect with their scholarship recipients each year in a meaningful way.
- Track the use of gift funds and develop gift impact content for stewardship communications and other purposes.
- Develop and implement individualized engagement plans for selected major gift donors and or prospects with an emphasis on donor recognition and communications, in collaboration with the Development team and SBS Dean's Office.
- Create unique and personal stewardship touch points for major and principal gift level donors that align with their individual stewardship/engagement plans.
- Collaborate with Annual Giving, central Donor Relations and Development teams to create specialty acknowledgments and stewardship for donor groups and programs.
- In coordination with Annual Giving and central Donor Relations, develop behavior-based stewardship strategies for donor experience/engagement at various gift levels in ways that increase their potential to become major gift donors.
- Contribute to college development team meetings, including donor strategy conversations; and as a positive team member of the UMAF, attend development officer meetings, professional development activities, and other staff meetings as appropriate.
- Collaborate with Advancement and central Donor Relations staff to report on the use of gifts, communicate gift impact, and celebrate contributions.
- Maintain a high degree of confidentiality and adhere to the policies and procedures for accepting, recording, and acknowledging gifts.
- Commit to growth on the topics of diversity, equity, and inclusion to consider how to expand inclusivity of projects, relationships, and activities of the team.
Qualifications
- Bachelor's degree and five years of experience in a combination of at least three of the following relevant areas: fundraising, alumni relations, organizing events, stewarding donors, and communications.
- Demonstrated understanding of the principles and best practices of philanthropy and donor experience and communications, particularly in higher education and/or institutionally related foundations.
- Knowledge of scholarship award management in a higher education environment and prior experience in scholarship stewardship and endowment reporting.
- Ability to quickly gain substantive knowledge and comprehension of UMAF and SBS programs and initiatives, donors and supporters.
- Excellent written, verbal, and interpersonal skills.
- High degree of integrity, demonstrating respect for individuals at every level of an organization.
- Ability to take initiative and work independently.
- Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish.
- High level computer skills including familiarity with Microsoft software (Outlook, Excel and Word), Adobe Photoshop, HTML or similar software.
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