Customer Support and Service Expert
1 day ago
We are seeking an experienced Customer Support and Service Expert to join our team at Accountable Insurance Partners. As a key member of our customer service team, you will be responsible for providing exceptional support to policyholders, agents, and other stakeholders.
About the RoleThis is a full-time position that requires sitting for long periods of time. The ideal candidate will have excellent communication skills, both verbal and written, and the ability to work at a fast pace with unscheduled interruptions.
Key Responsibilities- Customer Inquiries: Respond to customer calls, emails, and other communication channels in a timely and professional manner. Resolve customer inquiries as it pertains to billing, including the production of Certificates of Insurance.
- Data Updates: Assist customers with changes to their personal information, updating contact details, and verifying email addresses and cellphone numbers.
- Claims Processing: Help customers with the claims process, including filing claims, answering questions about claim status, and providing information about the claims process.
- Billing and Payments: Assist customers with billing and payment inquiries, including answers about premium amounts, due dates, and payment methods. Manage agency-billed invoices when required.
To be successful in this role, you must have a South Carolina Property and Casualty License. Experience in insurance customer service or a related field is highly desirable.
The estimated annual salary for this position is approximately $45,000-$60,000, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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