Customer Support and Service Expert

1 day ago


Florence, South Carolina, United States Accountable Insurance Partners Full time
Job Summary

We are seeking an experienced Customer Support and Service Expert to join our team at Accountable Insurance Partners. As a key member of our customer service team, you will be responsible for providing exceptional support to policyholders, agents, and other stakeholders.

About the Role

This is a full-time position that requires sitting for long periods of time. The ideal candidate will have excellent communication skills, both verbal and written, and the ability to work at a fast pace with unscheduled interruptions.

Key Responsibilities
  • Customer Inquiries: Respond to customer calls, emails, and other communication channels in a timely and professional manner. Resolve customer inquiries as it pertains to billing, including the production of Certificates of Insurance.
  • Data Updates: Assist customers with changes to their personal information, updating contact details, and verifying email addresses and cellphone numbers.
  • Claims Processing: Help customers with the claims process, including filing claims, answering questions about claim status, and providing information about the claims process.
  • Billing and Payments: Assist customers with billing and payment inquiries, including answers about premium amounts, due dates, and payment methods. Manage agency-billed invoices when required.
Requirements and Qualifications

To be successful in this role, you must have a South Carolina Property and Casualty License. Experience in insurance customer service or a related field is highly desirable.

The estimated annual salary for this position is approximately $45,000-$60,000, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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