Gourmet Lounge Server
6 days ago
We are seeking a highly motivated and skilled Gourmet Lounge Server to join our team at the Plaza Hotel & Casino LLC. As a key member of our food and beverage team, you will provide exceptional guest service and create memorable experiences for our guests.
About the Role
The successful candidate will be responsible for providing positive experiences through informative interactions, quality service, and suggestive selling of food, beer, wine, spirits, and specialty cocktails. You will be expected to maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the casino floor. Additionally, you will be required to recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated, and take appropriate action.
Responsibilities
• Greet guests and take their beverage orders
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction
• Maintain complete knowledge of designated glassware and garnishes for each drink
• Refuse further service of alcohol to intoxicated guests in a courteous and safety-minded manner
Requirements
• Six months of previous experience as a Cocktail and/or Food Server in a similar environment
• Ability to maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Excellent customer service skills
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Perform all other job-related duties as requested
Compensation and Benefits
The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional development.
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