Technical Support Specialist

1 week ago


Muscatine, United States Muscatine Power and Water Full time

**Job Overview**

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Muscatine Power and Water is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide exceptional customer service and technical support to customers with various issues related to fiber internet, wireless internet, TV, and phone services.

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Key Responsibilities:

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  • Troubleshoot customer issues with Communications Utility products and services, promoting communications services.">
  • Respond to customer telephone calls and emails as they relate to services and products provided by the Utility, using the approved communications model to ensure customers are handled efficiently and with respect.">
  • Create service orders for field personnel based on customer needs, calling out personnel depending on the situation.">
  • Accept payments over the phone and accurately enter the transactions.">
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Requirements:

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  1. ">
  2. An associate degree with an emphasis in technical training/coursework related to networking or equivalent combination of education and experience.">
  3. A minimum of 2 years of customer service experience, prior helpdesk experience preferred.">
  4. Familiarity with a variety of computer software/hardware applications along with a basic understanding of TCP/IP and associated network components as they relate to Internet connectivity.">
  5. Knowledge of MPW electric, water, garbage, sewer, TV, phone, and Internet products, services, and policies.">
  6. Excellent verbal and written communication skills, especially for documenting troubleshooting efforts on behalf of a customer.">
  7. Proficiency with use of Microsoft Office Word and Excel at an intermediate skill level.">
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Salary and Benefits:

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The estimated salary for this position is $40,000 - $50,000 per year, depending on qualifications. Additionally, Muscatine Power and Water offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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Work Environment:

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This position is primarily based in an office environment, but may require occasional travel to other locations. Must comply with all safety and site rules at all locations.

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Equal Opportunity Employer:

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Muscatine Power and Water is an Equal Opportunity Employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender, gender identity or expression, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by federal, state, or local law.



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