Audio Visual Operations Manager

7 days ago


Étreux, Hauts-de-France, United States Encore Full time

Company Overview

Encore is a dynamic hospitality company that prides itself on delivering world-class service to its clients. Our team of professionals works together to provide exceptional experiences for our guests, and we are seeking an experienced Audio Visual Operations Manager to join our team.

Job Summary

We are looking for a highly skilled and motivated Audio Visual Operations Manager to lead our team of technicians in delivering outstanding audio visual services to our clients. The successful candidate will have a strong background in audio visual operations, excellent leadership skills, and a customer-focused approach.

Responsibilities

  • Manage daily floor activities and workflow of technicians to ensure timely delivery of equipment and services.
  • Provide direct supervision of team members, including scheduling and timekeeping.
  • Ensure billing is reviewed and approved by clients, and advise the Director and/or Sales Manager of any potential challenges.
  • Update and complete daily equipment sheets properly.
  • Manage inventory control procedures to maintain proper inventory levels while ensuring safety, security, and quality assurance of equipment.
  • Attend meetings as needed and delegate tasks appropriately.

Customer Service

  • Review quotes and provide recommendations for cost efficiencies in accordance with company standard operating procedures.
  • Supervise and mentor operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
  • Provide outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties, and all vendors.

People Development & Training

  • Promote and reinforce a positive working environment centered on Encore core values.
  • Hire, develop, lead, and motivate a talented team of technicians and operational support staff.
  • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.

Qualifications

  • High School Diploma required; Bachelor's degree preferred.
  • 4+ years of audio visual and customer service/hospitality experience, including 2+ years of supervisory experience.
  • Experience leading workflow and team members.
  • Working knowledge of audio visual equipment in a live show environment.
  • Proficiency with computer hardware and software, including Microsoft Office.

Salary

$65,000 - $85,000 per year, depending on experience.



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