Digital Content Coordinator

6 days ago


Houston, Texas, United States Lakewood Church Full time

Job Summary:

Lakewood Church is seeking a highly skilled Digital Content Coordinator - Live Streaming and Video Operations to join our team. This role will be responsible for supporting Lakewood's live stream events and maintaining a growing library of video-on-demand (VOD) content for Lakewood's OTT Apps, Web Properties, and Mobile Apps.

About the Role:
  • This position reports directly to the Web Content Manager.
  • The ideal candidate will have in-depth knowledge of live-streaming platforms and technologies, as well as experience in coordinating technical details of live-streaming software, managing content libraries, and troubleshooting technical issues.
Responsibilities:

Live-Stream Scheduling

  • Coordinate the service coverage schedule for volunteers and employees for live-streaming events that fall outside of available work hours.
  • Maintain web video content and collaborate to help build better processes on the websites.
  • Coordinate communications and collaboration with live-stream platform providers and other 3rd parties involved in the live-stream workflow.
  • Work with ministries, media, marketing, and business teams to identify events requiring live-stream support.

Live-Streaming Platform (Sardius)

  • Serve as the subject matter expert on Lakewood's live-streaming platform.
  • Work with the IT team to ensure front-end functionality for the video players on the websites; offer suggested recommendations on potential improvements.
  • Document reported video player issues and troubleshoot for resolution prior to creating a ticket.

Analytics

  • Establish goals and matrix for live stream and VOD engagement.
  • Review analytics related to user engagement based on best practices.
  • Prepare monthly executive reports for the Sr. Web Strategist and Web Content Manager related to user engagement.

Quality Assurance

  • Responsible for quality assurance and testing of live-streaming features-including the creation and adherence to pre-service checklists leading to a live event.
  • Responsible for quality assurance of VOD libraries across Lakewood's digital platforms.

Other Related Duties

  • As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith.
  • Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and serving our community through local outreaches from time to time when needed by the Church.

Estimated Salary: $65,000 - $85,000 per year.

This role requires a strong understanding of digital media, excellent communication skills, and the ability to work effectively in a team environment. If you are passionate about live streaming and video operations, and possess the necessary skills and experience, we encourage you to apply.



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