Financial Services Representative

3 weeks ago


Memphis, Tennessee, United States Firefighters First Credit Union Full time
Job Description

Firefighters First Credit Union is seeking a highly motivated and customer-focused Member Advisor to join our Virtual Branch team. As a Member Advisor, you will be responsible for providing exceptional service to our members, recommending financial products and services, and assisting with consumer loan applications.

Key Responsibilities:

  • Recommend financial products and services to meet members' short and long-term financial needs.
  • Assist members with completing consumer loan applications.
  • Process and manage member accounts and/or open new and sub-accounts.
  • Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
  • Troubleshoot, research, respond, and provide training on member services technology and related issues.
  • Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
  • Participate in special projects and perform other assignments as needed.

Requirements:

  • Experience as a personal banker at a credit union or bank setting.
  • Proven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement.
  • Experience with consumer loan application and processing.
  • Experience with account opening and teller transactions.
  • A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.
  • Passion for serving the community.
  • High School Diploma or GED.

Benefits:

  • Competitive salary with a pay for performance bonus.
  • Fully paid Medical, Dental, and Vision benefits package for employees.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage.
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
  • Pet Insurance.
  • 3 weeks of PTO annually including 2 1/2 days of float time.
  • 9 paid holidays plus 2 half days.

Firefighters First Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.



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