Senior Consumer Service Specialist

5 days ago


Tampa, Florida, United States State of Florida Full time
Job Summary

We are seeking a highly skilled Senior Consumer Service Analyst to join our team at the State of Florida.

The ideal candidate will have a strong analytical mindset and be able to process complaints received by the Department to determine the agency of appropriate jurisdiction.

Key Responsibilities:

  • Analyze and process complaints to identify possible violations of the Professional Practice Acts.
  • Obtain sufficient documentation to support findings.
  • Verify licensure and research prior complaints.
  • Collaborate with Analysts, Microsoft, Technology, Benefits, and Business teams to resolve issues.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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