Patient Care Coordinator

3 days ago


Skokie, Illinois, United States Hanger Clinic Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Hanger Clinic. As a Patient Care Coordinator, you will play a vital role in ensuring the highest level of customer service to patients, fellow employees, and referral sources.

Key Responsibilities
  • Provide exceptional customer service to patients and referral sources, ensuring a positive experience from initial contact to completion of care.
  • Obtain accurate insurance information, including eligibility and benefits, verification, and pre-authorization, while ensuring compliance with relevant laws and regulations.
  • Provide counseling to patients on their financial responsibility, ensuring they understand their obligations and any applicable co-payments or out-of-pocket expenses.
  • Maintain accurate and complete patient files, adhering to Hanger Clinic's compliance policies and ensuring the privacy and security of protected health information.
  • Assist with patient follow-up, quality assurance, and other administrative tasks as directed.
Requirements
  • High school diploma or equivalent combination of education and experience required.
  • Minimum of one year customer service, administrative, or related experience required.
  • Strong interpersonal, oral, and written communication skills, with the ability to key 30 words per minute with accuracy.
  • Ability to work with handicapped individuals and maintain a high level of professionalism in all interactions.
What We Offer
  • Competitive compensation packages.
  • 8 paid national holidays and 4 additional floating holidays.
  • PTO that includes vacation and sick time.
  • Medical, dental, and vision benefits.
  • 401k savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Generous employee referral bonus program.
  • Mentorship programs for mentor and mentee.
  • Student loan repayment assistance by location.
  • Relocation assistance.
  • Regional and national traveling CPO/CO/CP opportunities.

Hanger Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we strive to create a culture of inclusivity and respect.



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