Patient Care Coordinator
3 days ago
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Hanger Clinic. As a Patient Care Coordinator, you will play a vital role in ensuring the highest level of customer service to patients, fellow employees, and referral sources.
Key Responsibilities- Provide exceptional customer service to patients and referral sources, ensuring a positive experience from initial contact to completion of care.
- Obtain accurate insurance information, including eligibility and benefits, verification, and pre-authorization, while ensuring compliance with relevant laws and regulations.
- Provide counseling to patients on their financial responsibility, ensuring they understand their obligations and any applicable co-payments or out-of-pocket expenses.
- Maintain accurate and complete patient files, adhering to Hanger Clinic's compliance policies and ensuring the privacy and security of protected health information.
- Assist with patient follow-up, quality assurance, and other administrative tasks as directed.
- High school diploma or equivalent combination of education and experience required.
- Minimum of one year customer service, administrative, or related experience required.
- Strong interpersonal, oral, and written communication skills, with the ability to key 30 words per minute with accuracy.
- Ability to work with handicapped individuals and maintain a high level of professionalism in all interactions.
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Flexible work schedules and part-time opportunities.
- Generous employee referral bonus program.
- Mentorship programs for mentor and mentee.
- Student loan repayment assistance by location.
- Relocation assistance.
- Regional and national traveling CPO/CO/CP opportunities.
Hanger Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we strive to create a culture of inclusivity and respect.
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