Customer Service and Engagement Coordinator

2 days ago


Phoenix, Arizona, United States Bell Ford Full time
Job Responsibilities
We are looking for a positive, self-motivated individual to join our Business Development Center as a BDC Customer Care Specialist. Key responsibilities include:
  1. Searching for opportunities from our database
  2. Booking appointments
  3. Collecting customer information
  4. Providing top-notch customer service
  5. Answering calls
  6. Fielding incoming leads
  7. Assigning incoming leads
  8. Logging details and specific notes for each customer interaction
  9. Maintaining product knowledge
  10. Assisting customers in person
  11. Following company policies
  12. Keeping customers up to date on rebates, discounts, and incentives
  13. Providing high-level follow-up



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