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Design Program Manager

4 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

The Customer Service UX Studio is seeking a Design Program Manager to focus on large language model quality initiatives and support teams building internal tooling.

This role will drive collaboration across UX, Tech, and Product, raising the UX quality bar through processes and mechanisms.

You will partner closely with the UX writing team to develop and execute quality guardrails for Large Language Models.

Key Responsibilities:

  • Drive cross-functional engagement model, fostering collaboration across Product, Tech, and UX
  • Manage day-to-day operations for writing and internal tooling teams to deliver a bar-raising customer experience
  • Support quality initiatives that introduce UX guardrails to generative AI/Large Language Models
  • Collaborate with tech, business & science teams and influence them to iterate on product to improve CX
  • Communicate team progress to broader organization and to leadership
  • Perform QA and compliance checks for LLM inputs
  • Develop mechanisms and tools to help scale language audits and deliver insights to relevant stakeholders

A Day in the Life:

As a Design Program Manager, you will work across teams to create strong relationships with stakeholders and senior leadership.

You will design and implement repeatable processes to help us close the loop on quality initiatives and demonstrate how each initiative drives impact.

What We Offer:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO) Plan

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/disability-accommodations/

Compensation:

The base pay for this position ranges from $74,800/year in our lowest geographic market up to $159,900/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.