Desktop Support Technician Role

7 days ago


Auburn Hills, Michigan, United States FusionTek Full time
About the Company

FusionTek is a dynamic and rapidly growing Managed Service Provider with a strong presence in key locations, including Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL.

We are a tight-knit team of skilled professionals focused on delivering exceptional IT infrastructure management services to small to mid-sized businesses since 2007.

Role Overview

We are seeking a highly motivated Desktop Support Technician to join our team. This role will involve providing top-notch technical support for clients, troubleshooting issues, and working collaboratively with our team to deliver world-class service.

Responsibilities
  • Primary focus on desktop and laptop support, including break/fix issues, application installation and configuration, and user-level settings.
  • Involved in security tasks, such as investigating and remediating malware alerts and helping users enroll in MFA.
  • Configuring and installing new equipment as needed.
  • Participating in special projects and contributing to the growth of our company.
  • Working closely with our team to document, track, and escalate tickets through our ticketing system.
Requirements
  • Minimum of 3 years of professional IT support experience.
  • Working knowledge of Windows 10, 11, and MacOS.
  • Proficiency in the Microsoft 365 office suite.
  • Knowledge of Office 365 cloud services is a plus.
  • Experience working in Azure and/or AWS is a plus.
  • Excellent time management skills and ability to prioritize tasks effectively.
  • Superb verbal and written communication skills.
  • A+ and/or Network+ certifications are preferred.
  • Experience working in a ticketing system is preferred, with Autotask experience being a significant advantage.
  • Ability to lift and carry equipment up to 50 pounds.
Compensation and Benefits
  • An estimated salary range of $75,000 to $80,000 per year.
  • Competitive pay with quarterly bonus eligibility.
  • 90% of medical/dental/vision insurance paid by the company.
  • A comprehensive 401(k) plan with 4% company matching and immediate vesting.
  • Paid holidays and 16 days of PTO (accrued).
  • Educational reimbursement for certification tests and company-supplied training resources.
  • A monthly cell phone stipend.
  • Fun monthly team events.


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