Administrative Specialist
2 days ago
The Department of Medical Assistance Services (DMAS) is seeking a highly skilled Administrative Specialist to join our team in the Appeals Division. As an Administrative Specialist, you will play a critical role in ensuring that language access requests and disability access accommodations are properly fulfilled in a timely and efficient manner.
Key Responsibilities- Collaborate with the DMAS Civil Rights Coordinator and Compliance Specialist to monitor, track, and organize language access requests and disability access accommodations.
- Request translations in other languages, handle alternative format requests, and arrange for interpreters as needed.
- Oversee the fulfillment of requests to ensure they are completed in a timely manner, are of high quality, and comply with legal requirements.
- Document costs to project usage for the upcoming fiscal year.
- Provide excellent customer service, treating all individuals with respect and dignity, and ensure every appellant receives full due process.
- Support a collaborative and positive work environment and produce a quality work product.
- Experience applying knowledge of programs, operations, and administrative policies and procedures in a setting such as a law office, court system, or government agency.
- Considerable experience with technology, including Microsoft Office, for managing language access requests and disability access accommodations.
- Considerable experience planning and coordinating administrative and support services.
- Considerable experience gathering facts, analyzing findings, reaching logical conclusions, and recommending solutions to enhance program efficiency and compliance.
- Considerable experience with specialized software for tracking and documenting language access and disability accommodation requests, as well as managing costs and projecting future usage.
- Experience with interpretation and application of federal, state laws/regulations.
- Experience in managing competing priorities and meeting deadlines.
- Experience with internal/external stakeholders.
- Experience with work in public health, public or business administration, social work, or a related field.
- Experience with Medicaid (Title XIX of the Social Security Act) and the Children's Health Insurance Program (Title XXI of the Social Security Act).
The Department of Medical Assistance Services (DMAS) is a dynamic and inclusive work environment that values diversity and promotes a culture of respect and inclusivity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Located in beautiful Central Virginia, the Richmond area offers a great quality of life, with easy access to outdoor recreation, cultural attractions, and a vibrant community.
At DMAS, we are committed to improving the health and well-being of Virginians through access to high-quality health care coverage. We are seeking talented individuals who share our mission and values and are passionate about making a difference in the lives of others.
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