Help Desk Technician for Healthcare Institution

6 days ago

Washington, Washington, D.C., United States UHS Full time

**Company Overview**

Cedar Hill Regional Medical Center is a part of Universal Health Services, Inc. (UHS), one of the nation's largest and most respected providers of hospital and healthcare services.

We operate acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the United States, Washington, D.C., Puerto Rico, and the United Kingdom.

Salary Range: $60,000 - $80,000 per year

Job Description:** We are seeking an experienced Help Desk Technician to join our team at Cedar Hill Regional Medical Center in a supportive environment with opportunities for growth and development.

Responsibilities:

  • Provide telephone support and quality customer service to all hospital customers.
  • Answer phones, determine problems, assist customers with first-call resolution, open tickets, assign to escalation points, and participate in ticket review/monitoring.
  • Enter calls into the ticket tracking system, dispatch trouble tickets to network- or analyst-level support, close tickets when complete, provide customer feedback, provide reports, and make recommendations on ways to improve customer support.
  • Install and set up new computer systems for testing and loading of software.
  • Coordinate new account request process.
  • Maintain and modify PC hardware inventory database for computer devices by user and location.
  • Serve as backup to telecommunication technician as needed.

Required Skills and Qualifications:

  • High School Diploma or equivalent and a combination of work experience and technical training required.
  • Associate's Degree in information technology or related field from an accredited college or university preferred.
  • Minimum one year experience in help/desk/desktop technology support troubleshooting basic network, hardware, software, and printing problems.
  • Experience in acute care hospital environment preferred.

Benefits:

  • Competitive Compensation & Generous Paid Time Off.
  • Excellent Medical, Dental, Vision and Prescription Drug Plans.
  • 401(K) with company match and discounted stock plan.
  • SoFi Student Loan Refinancing Program.
  • Career development opportunities within UHS and its 300+ Subsidiaries.

About Us:

Universal Health Services, Inc. is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

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