Parts Consultant

1 week ago


Midland, Texas, United States Sewell Full time

The Sewell Family of Companies seeks a skilled Parts Consultant to facilitate exceptional customer experiences and drive sales growth.

About the Role

This key position plays a pivotal role in fostering strong relationships between the parts department and retail counter customers. As a representative of our esteemed dealership, you will be expected to deliver top-notch service while maximizing parts sales.

Responsibilities
  • Efficiently assist clients in selecting required parts, providing personalized solutions in a professional and courteous manner.
  • Effectively communicate companion part requirements and promotions to ensure customers are aware of our comprehensive product offerings.
  • Respond to phone calls, offering accurate price quotes and additional information as needed.
  • Retrieve and fulfill orders from inventory, maintaining accuracy and efficiency.
  • Properly input lost sales into the inventory control system, ensuring seamless data management.
  • Create and manage counter tickets, accurately listing and pricing parts for customers.
  • Provide critical information for special orders to the inventory control clerk if a part is not in stock.
  • Maintain a clean and organized special-order parts inventory, ensuring easy access for team members.
  • Monitor and notify the service advisor and customers when special-ordered parts arrive.
  • Manage a customer backorder file, verifying and resolving any issues promptly.
  • Critically review will-call and back-order files on a weekly basis, returning items to vendors or stocking those not picked up or required.
  • Collaborate with the team to conduct a thorough perpetual inventory, guaranteeing accurate stock levels.
  • Contribute to the upkeep of parts catalogs, price schedules, and technical information bulletins.
  • Maintain a safe and efficient work environment by storing loose stock properly.
Qualifications and Requirements

To excel in this position, candidates must possess excellent communication skills, a valid driver's license, an acceptable driving record, and be able to complete a drug screening and background check. A combination of education, experience, and training is highly valued.

Our Dealership

The Sewell Family of Companies prides itself on being an employer where people love to work and do business. We foster a culture of continuous growth and recognize the unique talents of each team member, investing in their development and advancement.

Benefits

As a full-time team member, you will be eligible for a comprehensive benefits package, including medical, vision, and dental insurance; 401K retirement savings; company-paid life insurance and short-term disability; TelaDoc services; continuing education and training opportunities; and paid time off.


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