Scheduling Coordinator
3 weeks ago
The Scheduling Coordinator is a vital role within our team at Right at Home Birmingham. This position is responsible for maintaining a strong client and caregiver relationship, ensuring a "best in homecare" experience for both clients and employees. The Scheduling Coordinator plays a key role in interfacing with caregiver staff to ensure the proper caregiver and client match.
Key Responsibilities
- Answers telephone calls, takes inquiries or messages in an upbeat, professional manner.
- On Call duties for after hours and weekends.
- Interviews, screens, and tests all applicants, providing a positive candidate experience.
- Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
- Communicates continually with associates and clients to evaluate service.
- Schedules and coordinates day-to-day activities of caregivers.
- Assists with sales, marketing, and public relations efforts.
- Serves as a team player within an office environment.
- Receives referrals and inquiries on the programs of this company.
- Performs payroll duties, including verifying time sheets, updating telephony records, and computer input for payroll processing.
- Maintains documentation of associate work records in ClearCare and ensures current and complete personnel records for all homecare associates.
- Responds promptly and courteously to all clients' calls.
- Performs on-call coordinator duties.
- Serves as liaison between associates and Operations Manager.
- Maintains integrity in every interaction with caregivers and clients.
- Ability to live the Right at Home brand vision, mission, and values.
- Maintains professionalism in all interactions.
- Ability to multitask in a high-functioning office environment.
- Ability to problem-solve and make decisions in a fast-paced environment.
- Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
- High School graduate or equivalent with two years of business experience.
- Basic office and computer skills and organizational abilities.
- Excellent interpersonal relations abilities.
- Excellent telephone skills.
- Knowledge of common medical terminology.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak, and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
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