Restaurant Operations Manager

5 days ago


Wausau, United States TMart Operations I LLC DBA Dunkin' Baskin-Robbins Full time

We are seeking experienced Restaurant Operations Managers to oversee the daily operations of our Dunkin' / Baskin-Robbins restaurants in Wisconsin, Minnesota, and Michigan. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction, employee engagement, and sales growth.

About Us

TMart Operations I LLC DBA Dunkin'/ Baskin-Robbins is one of the largest and fastest-growing Dunkin' Franchise groups in the area, owning over seventy locations with more in development. We offer a dynamic work environment, competitive compensation package, and opportunities for advancement and professional growth.

Job Summary

The Restaurant Operations Manager will be responsible for leading a team of Shift Leaders, Assistant Managers, and General Managers to achieve exceptional results in restaurant operations, customer satisfaction, and employee engagement. This role requires a strong leader who can inspire and motivate their team to deliver outstanding results while maintaining a positive and respectful work environment.

Responsibilities
  • Lead and manage a team of Shift Leaders, Assistant Managers, and General Managers to achieve business objectives
  • Ensure excellent customer service, quality products, and clean store conditions
  • Maintain accurate inventory levels, manage labor costs, and optimize operational efficiency
  • Develop and implement plans to increase sales, improve customer satisfaction, and enhance employee engagement
  • Collaborate with other managers to identify areas for improvement and implement changes as needed
Requirements
  • 3+ years of experience in a restaurant or retail management role
  • Proven track record of leadership, sales growth, and customer satisfaction
  • Strong communication, interpersonal, and problem-solving skills
  • Bachelor's degree in Business Administration or related field preferred
Benefits

We offer a comprehensive benefits package, including:

  • Competitive base salary: $60,000 per year
  • Monthly bonus up to $1,600 based on performance
  • Additional bonus up to $100 per week for meeting specific metrics
  • Year-end bonus based on profit realization
  • Eligibility for health benefits, 401(k) matching, and other perks

This is an exciting opportunity to join a growing company and take your career to the next level. If you have a passion for leadership, customer satisfaction, and sales growth, we encourage you to apply.



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