Global Health Account Coordinator

6 days ago


San Francisco, California, United States International SOS Government Medical Services Full time
Overview of International SOS Government Medical Services

We are a leading global provider of medical and security risk management solutions. Founded in 1984, we operate in 92 countries, delivering customized services to enable our clients to operate safely and effectively worldwide.

Our innovative technology and medical expertise focus on prevention, offering real-time actionable insights and quality delivery. We provide clinical services, including direct care at over 800 sites globally, with a network of 5,200 medical and behavioral health providers.

About the Role

We are seeking an experienced Service Delivery Assistant - Account Management Assistant to join our team. This role involves coordinating service delivery, resolving client issues, and supporting the clinical management team.

The ideal candidate will have experience in customer service or account management, preferably in a healthcare setting. Familiarity with warehouse operations and route driving or delivery services is advantageous.

Key Responsibilities
  1. Develop and maintain strong relationships with clients to understand their needs and provide appropriate solutions.
  2. Collaborate with internal teams to ensure client needs are met and monitor account performance.
  3. Prepare and present reports on account status, identifying areas for improvement.
  4. Resolve client inquiries and issues in a timely and effective manner.
  5. Demonstrate comprehensive knowledge of our mission, vision, and customer service philosophy.
  6. Oversee activity fulfillment and review service provider performance to ensure accurate billing.
  7. Interact with customers regarding billing questions, resolve uncollected charges, and obtain funding for current services.
  8. Coordinate service delivery with our Service Delivery Leads and manage a work group for Quality Assurance (QA) of medical records.
  9. Generate customer-specific reports capturing utilization and activity under designated agreements.
  10. Develop and maintain customer-specific tracking tools to monitor quality and timeliness of services.
Requirements and Qualifications
  • An Associate's degree with one year of experience in a customer service health-related field or five years of experience in customer account management service.
  • One year of experience in support of clinical management.
  • Demonstrated experience in dealing with various size organizations, including labor union and management issues related to occupational health.
  • Proven leadership, communication, and organizational skills.
  • Proficiency in MS Office (Excel and Word) and strong problem-solving abilities.
  • Excellent organizational skills with attention to detail and the ability to prioritize and manage multiple projects simultaneously.
Compensation and Benefits

This is a competitive position with a salary range of $70,000-$90,000 based on experience, skills, and internal equity. The final salary will be determined by the applicant's background, skills, and geographical market data.

We offer a comprehensive benefits package, including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus.



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