Restaurant Shift Manager

4 weeks ago


Penn Hills PA, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Manager at Summerwood Master is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes driving excellence in customer service, maintaining company standards in product and facility specifications, and reviewing food handling procedures.

Key Responsibilities

* Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
* Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
* Shares with the management team day-to-day responsibility for cash procedures, such as bank deposits, making change, opening/closing the safe, and verifying drawers.
* Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
* Reviews facility and equipment readiness and monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
* Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.

Requirements

* Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in the Learning Zone.

About Summerwood Master

Summerwood Master is a restaurant that values customer satisfaction and product quality. We are committed to providing excellent service and maintaining high standards in our products and facilities.
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