Employee Health

4 weeks ago


Sioux Falls, South Dakota, United States Marsh LLC Full time
Job Summary

We are seeking a highly skilled Client Service Manager - Employee Health & Benefits to join our team at Marsh McLennan Agency. As a key member of our Employee Health & Benefits team, you will be responsible for managing the day-to-day activities of the service team, including Client Coordinators, Client Analysts, and Senior Client Advocates.

Key Responsibilities
  • Develop a strong team environment by promoting and living the mission, vision, and values of Marsh McLennan Agency.
  • Participate in the recruiting, hiring, and onboarding of new colleagues.
  • Work closely with the EH&B Technical Trainer to identify training and onboarding needs of new employees and existing service team employees.
  • Support colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
  • Promote a culture of high performance and continuous improvement that values learning and commitment to quality.
  • Balance staffing needs to service clients (book size, coverage hours, time off).
  • Stay informed regarding technical knowledge, market trends, company information, and other operating techniques and pass along information.
  • Look for opportunities to enhance/innovate client deliverables to differentiate MMA in the marketplace.
  • Engage in regular communications with employees through one-on-one sessions, team meetings, and departmental initiatives.
  • Collaborate with cross-departmental leadership to enhance the client experience and deliver cohesive messaging from the firm.
Requirements
  • 5+ years of employee benefits and leadership/management experience in the area of insurance, risk management, or similar industry.
  • Effective public speaking skills and excellent verbal and written communication skills.
  • Strong management and demonstrated team-building skills.
  • Proven ability to establish priorities and organize time efficiency to ensure tasks are completed to meet or exceed deadlines.
  • Bachelor's degree in business, risk management, or equivalent.
  • Life and Health license (required within 3 months of hire).
What We Offer

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering.
  • Tuition reimbursement and professional development opportunities.
  • Hybrid work.
  • Charitable contribution match programs.
  • Stock purchase opportunities.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

  • https://www.instagram.com/lifeatmma/
  • https://www.facebook.com/LifeatMMA
  • https://www.linkedin.com/company/marsh-mclennan-agency/

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all colleagues.



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