Patient Access Coordinator
4 weeks ago
Unlock Your Potential in a Dynamic Clinical Environment
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Patient Access Coordinator, you will play a vital role in connecting patients with the care they need. In this fast-paced, customer-oriented clinical environment, you will be responsible for providing patient-oriented service, performing clerical and administrative duties, and ensuring the smooth delivery of patient care.
Key Responsibilities:
- Communicate directly with patients and families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility and benefits.
- Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient visits and attempt to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.
What We Offer:
- A competitive base pay and comprehensive benefits package.
- A performance rewards program and a management team committed to your success.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Requirements:
- High School Diploma or equivalent.
- 1+ years of customer service experience in a hospital, office setting, or phone support role.
- Ability to work 100% onsite at our office location.
- Ability to work a flexible schedule during the initial training period.
- Must be 18 years or older.
Preferred Qualifications:
- Experience with Microsoft Office products.
- Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Experience in insurance reimbursement and financial verification.
- Ability to perform basic mathematics for financial payments.
- Experience in requesting and processing financial payments.
Soft Skills:
- Strong interpersonal, communication, and customer service skills.
Physical Demands:
- Standing for long periods of time while using a workstation on wheels and phone/headset.
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