Patient Access Coordinator

4 weeks ago


Arizona City, Arizona, United States Optum Full time

Unlock Your Potential in a Dynamic Clinical Environment

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Patient Access Coordinator, you will play a vital role in connecting patients with the care they need. In this fast-paced, customer-oriented clinical environment, you will be responsible for providing patient-oriented service, performing clerical and administrative duties, and ensuring the smooth delivery of patient care.

Key Responsibilities:

  • Communicate directly with patients and families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility and benefits.
  • Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness of information.
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
  • Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
  • Identify outstanding balances from patient visits and attempt to collect any amount due.
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
  • Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
  • Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.

What We Offer:

  • A competitive base pay and comprehensive benefits package.
  • A performance rewards program and a management team committed to your success.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Requirements:

  • High School Diploma or equivalent.
  • 1+ years of customer service experience in a hospital, office setting, or phone support role.
  • Ability to work 100% onsite at our office location.
  • Ability to work a flexible schedule during the initial training period.
  • Must be 18 years or older.

Preferred Qualifications:

  • Experience with Microsoft Office products.
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
  • Working knowledge of medical terminology.
  • Understanding of insurance policies and procedures.
  • Experience in insurance reimbursement and financial verification.
  • Ability to perform basic mathematics for financial payments.
  • Experience in requesting and processing financial payments.

Soft Skills:

  • Strong interpersonal, communication, and customer service skills.

Physical Demands:

  • Standing for long periods of time while using a workstation on wheels and phone/headset.


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