Community Health Advocate

1 day ago


Boston, Massachusetts, United States Fenway Health Full time
Job Title: Community Health Worker

Fenway Health is seeking a highly motivated and compassionate Community Health Worker to join our team. As a Community Health Worker, you will play a vital role in improving the health and well-being of our patients by providing support, education, and advocacy.

Key Responsibilities:
  • Support patients with care coordination requests and provide coverage of care coordination duties as needed
  • Assist patients with completion of paperwork and provide updated and accurate information regarding care coordination services
  • Actively build good working relationships with clients and colleagues
  • Assist patients with applications for enrollment in programs as needed
  • Document in EHR for each patient interaction and assist with care coordination administrative tasks
  • Convey the purposes and services of a program to the patient population and the impact that program or service would have
  • Help patients develop health management plans and goals and follow-up with health management/care plans with both patients and providers
  • Coach patients in effective management of their chronic health conditions and self-care
  • Assist patient in understanding care plans and instructions and document activities, service plans, and results in an effective manner
  • Establish positive, supportive relationships with participants and provide feedback
  • Assist patients in accessing health-related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
  • Facilitate communication and coordinate services between providers and motivate patients to be active, engaged participants in their health
  • Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff
Requirements:
  • High School Diploma
  • Knowledge of MS Office suite, particularly Excel and Outlook
  • Strong organizational and attention to detail skills
  • Ability to handle multiple tasks and prioritize assigned duties
  • Ability to work harmoniously with diverse groups of individuals
Preferred Qualifications:
  • AS or BS in psych/public health or related field
  • Office management experience
  • Experience with LPBTQ patient populations
  • Work with addressing SDoH
  • Relevant administrative experience in a Behavioral Health/Public Health and/or a medical setting

Fenway Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer competitive salaries and an excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.



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