Security Operations Specialist

7 days ago


Media, Pennsylvania, United States Wawa Full time
Job Title: Security Operations Specialist
The Central Station Analyst position at Wawa offers a dynamic and challenging role for an individual to excel in providing exceptional customer service while handling emergency and non-emergency contacts.

Key Responsibilities:
  • Deliver top-notch contact experience, meeting quality standards and performance targets.
  • Manage multiple phone lines, prioritizing calls and responding professionally to emergency and non-emergency situations.
  • Maintain vigilance in monitoring and responding to alarm signals, including fire, hold-up, burglary, fuel, and CCTV alarms.
  • Troubleshoot security and CCTV equipment, collaborating with vendors to resolve technical issues.
  • Document alarm dispositions and assist store associates with alarm and CCTV systems.
  • Effectively utilize support materials to determine resolutions and escalate when necessary.
  • Participate in job-related training programs and provide real-time coaching and support for new and existing team members.


Requirements:
  • A high school diploma or equivalent, along with relevant technical certification or experience.
  • 3-5 years of experience in customer service, preferably in a Central Station environment.
  • Proven ability to communicate effectively with individuals in emotional or physical distress.
  • Experience managing multiple phone lines as an operator or customer service representative.
  • Demonstrated technical competence with various technology applications and ability to multitask.
  • Availability to work flexible hours, including weekdays, weekends, and any shift due to 24/7 operations.
  • Position requires on-site presence and a three-week training period on the first shift.


About Wawa:
We are an equal opportunity employer committed to diversity and inclusivity. Our goal is to recruit, hire, promote, and evaluate all applicants and associates without regard to protected characteristics. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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