Customer Experience Ambassador
1 week ago
This is an exciting opportunity to join Encore Canada as a Customer Experience Coordinator. As a liaison between Encore, venue, and customer, you will provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience.
Key Responsibilities:- Customer Contact: Acknowledge and interact with customers while maintaining a pleasant and professional image. Build relationships with customers to establish trust and open communication.
- Billing: Communicate billing information to customers, resolve billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
- Data Entry: Enter customer contact information and details into CRM system. Enter and reconcile Exhibit customer payments into the billing system.
- Accompany selling manager on PreCon and Site Visit meetings as needed.
- Coordinate customer follow up and support thank you messages.
- Coordinate with hotel sales team for site visit attendance and support.
- Demonstrate knowledge of hotel and facility services.
- Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
- High School Diploma is required. Associate degree is preferred.
- 1+ years of administrative, sales or hospitality experience preferred.
- Proficiency Microsoft 365 and web-based applications.
- Strong written and oral communication skills.
- Strong organizational and interpersonal skills.
- Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days.
- Ability to multi-task and work well under pressure.
Estimated salary: $60,000 - $80,000 per year.
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