Retail Experience Specialist

5 days ago


Birmingham, United States Orangetheory - Franchise #0301 Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at Orangetheory - Franchise #0301.

Overview

The Sales Associate plays a vital role in delivering exceptional customer experiences and driving sales growth. As the first point of contact for our members, you will be responsible for providing world-class service, ensuring seamless studio operations, and exceeding sales targets.

Sales Performance

Your key performance indicators include meeting and exceeding membership sales and renewals, retail sales, workout traffic, and maintaining premium customer experience levels. You will be responsible for conducting proactive outreach, scheduling appointments, and generating self-generated leads daily.

Job Responsibilities
  • Maintain accurate records using established OTF sales systems
  • Conduct a minimum of 40 calls per shift to prospective members, schedule at least 4 appointments daily, and generate 10 self-generated leads daily
  • Complete all shift duties & cleaning tasks according to the daily checklist
  • Maintain an organized and clean lobby/front desk area
  • Process accurate credit card transactions
  • Follow up and follow through activities with all prospective clients
  • Work closely with Coaches to ensure that processes are fulfilled
  • Attend and participate in all relative OTF training programs
  • Attend weekly team meetings & one marketing event per quarter
  • Handle and resolve client account concerns/questions
Requirements
  • Excellent customer service skills
  • Previous sales experience with strong sales skills (experience working in a quota-bearing role highly preferred)
  • Solid verbal and written communication skills required
  • Able to multitask and excel in a busy work environment
  • Functional computer skills required MS Office programs (Word, Excel), internet, computer program software use
  • Health and fitness-minded required
  • High school diploma required
Benefits

This is an hourly paid position with a competitive rate of $12-$15 per hour, plus monthly commission opportunities. Our Studio Leader provides regular performance appraisals, and we foster a collaborative team environment.



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