Rental Team Associate

6 days ago

Pigeon Forge, Tennessee, United States Dollywood Full time
About the Role

We are seeking a highly motivated and customer-focused Rental Team Member to join our team at Dollywood Parks & Resorts. As a key member of our rental team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our rental services.

Key Responsibilities
  • Provide friendly and efficient service to guests, answering questions and providing park information
  • Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers, including sales functions, rental agreements, refunds, and exchanges
  • Retrieve daily online sales reports and reserve rental equipment
  • Verbally instruct guests on ECV operational instructions
  • Assist in the daily operation of morning setup, including pulling rental equipment for display and preparing clipboards with rental agreements
  • Effectively perform cash handling procedures for daily locker rentals and key deposits
  • Assist in the evening maintenance of rental equipment, including cleaning and stacking strollers
  • Maintain a sense of urgency to reduce guest wait times
  • Maintain dependable work attendance and flexibility with assigned work schedules
  • Attend all required training and meetings
  • Complete required paperwork in a timely manner
  • Maintain confidentiality at all times
  • Follow all safety standards and report any violations
Requirements
  • Must be at least 16 years of age
  • Must know safety critical standards
  • Ability to read, write, comprehend instructions, and communicate in English
  • Ability to use basic math skills to add, subtract, multiply, and divide
  • Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator
  • Must successfully complete a post-employment offer background check and drug screen
  • Excellent verbal communicator with accurate, consistent, and detailed communication
Preferred Qualifications
  • Taking pride in work
  • Displaying and living out Lead with Love qualities, including patience, kindness, trustworthiness, unselfishness, truthfulness, forgiveness, dedication, and accountability
  • Self-motivated and disciplined
  • Able to prioritize and complete work assignments on a timely basis
  • Maintain strict confidentiality and judgment regarding privileged information
  • Committed to continuous improvement
  • Smile, maintain eye contact, and be aggressively friendly
  • Professional appearance with good personal hygiene
  • Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude, and good judgment to make sound decisions
  • Ability to promote and support a 'team' work environment by cooperating and helping co-workers
  • Able to adapt to change easily
  • Able to enjoy a fast-paced, dynamic environment
  • Able to show appreciation to others
  • Able to be sensitive to the needs of our guests and feel empowered to take action to meet their needs within company guidelines
  • Alert and attentive
  • Able to consistently make a friendly, positive impression
  • Able to have manual dexterity necessary to complete all job duties
  • Able to constantly traverse within properties to gain access to multiple photo site locations
  • Able to lift/carry up to 50 lbs.
  • Able to constantly work in all outdoor weather conditions
  • Able to maintain good personal hygiene
  • Able to get along with other employees to work out problems and resolve conflicts
  • Able to comprehend instructions and retain information
  • Able to maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
  • Able to tolerate and effectively perform in a fast-paced, hectic environment
  • Able to be flexible to handle frequent changes in priorities
  • Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Able to work with a diversified workforce and maintain a good working relationship with co-workers
  • Able to handle and manage large sums of money accurately and responsibly
  • Able to perform basic math functions
  • Able to solve problems with minimal supervision
  • Able to utilize strong verbal skills

We are an equal opportunity employer and welcome applications from diverse candidates. Our company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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